I Feel Like Crap

Great people have bad days when they just don't feel good. This does not change that they are great people. If we build systems so that even when a great person is having a really bad day, either emotionally or physically, then we've created a system of consistency. If a dance teacher is physically hurting and cannot go full out they can still teach a class because the system is in place to move students down a path of benchmarks towards improvement rather than just watching the teacher and imitating. The same holds true for admin work. If our secretary has a headache she may not be a the same chipper person on the phone but she can still take down the appropriate message, get it to the appropriate person and make sure that everything goes through a set of checklists. Things get done no matter how we feel. I know this is the sign of a mature person, is this also the sign of a mature business?